Shipping Policy

By placing an order with Unscathed, you agree to the terms outlined below.

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Processing Times 

• Orders are processed as quickly as possible after purchase.

• Processing times may vary depending on product availability, order volume, and high-demand periods such as new drops or sales.

• You will receive tracking information via email once your order has shipped.

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Shipping Times

• Delivery times vary depending on the destination and shipping option selected at checkout.

• Once an order has shipped, tracking information will be provided via email.

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Shipping Costs

• Shipping rates are calculated at checkout based on location and order weight.

• Any customs fees, import duties, or taxes are the responsibility of the customer.

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Delivery Issues

• If your tracking shows delivered but you did not receive your package, you must file a claim directly with the shipping carrier.

• Unscathed is not responsible for packages that are lost, stolen, or misdelivered.

• Refunds and replacements will not be issued in these cases.

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Incorrect Shipping Information

• Customers are responsible for providing the correct shipping address at checkout.

• We are not able to reroute or edit orders once they have been submitted.

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Pre-Orders & Special Releases

• Orders that include pre-order items will ship once all items are available.

• Estimated ship dates for pre-orders are provided on the product page and may be subject to change.